Refund policy

RETURNING

RETURN ITEMS WITHIN 14 DAYS AFTER YOU’VE RECEIVED THEM OR AFTER THE PICK-UP DATE. (With partial deliveries, this respite period starts as soon as you’ve received the last item of your order.)

1. RETURN RULES

1. Items should be returned unused/unwashed, complete, in original state, in
original packaging (including any plastic bag and price tag). Trying on clothes is not considered as use;
2. Books, lifestyle products and cosmetics can only be returned in unopened packaging;
3. When items are damaged or incomplete, you’ll be charged depreciation;
4. You cannot return a gift voucher.
5. Panties and earrings cannot be returned for hygienic reasons.
6. Exchange articles is possible by returning your already purchased article according to the returning policy and placing a new order (online) like you are used to;
7. It takes up to 10 working days to process your return. Your money will be issued within this period, via the same payment method you used to place your original order.
8. See JOZ’s general terms & conditions.

 

2. RETURN POLICY

RETURNING VIA POSTNL (YOU WILL BE CHARGED FOR THIS SERVICE)

You can return your items via PostNL to JOZ AMSTERDAM. You will have to pay for the return costs yourself.
• Place the filled out returns form in your parcel (model form right of withdrawal)
• You can send your parcel to the following address: JOZ Amsterdam, attn. Return
Webshop, Huidenstraat 26, 1016 ET Amsterdam.
• Take your parcel to a PostNL service point (locations: www.postnl.nl).
• Keep the Track&Trace number to be able to follow your parcel.
• As soon as your return has been received, you’ll be notified by email. Please check your spam if you did not receive any e-mail.

 

RETURNING INSTORE JOZ AMSTERDAM

• Fill out the returns form.
• You can return the item(s) with your receipt at JOZ Amsterdam, Huidenstraat 26, 1016 ET Amsterdam
• Your are able to exchange your article for an other product, a gift voucher or to receive the refund amount transferred to your original payment method within 10 working days from the moment your return was processed.