Refund policy

RETURN

PLEASE RETURN ITEMS WITHIN 14 DAYS OF RECEIPT OR AFTER THE COLLECTION DATE. (For partial deliveries, this grace period starts as soon as you have received the last item in your order.)

1. RETURN RULES

1. Items must be returned unused/unwashed, complete, in original condition, in original packaging (including any plastic bag and price tag). Trying on clothes is not considered use;
2. Books, lifestyle products and cosmetics can only be returned in unopened packaging;
3. If items are damaged or incomplete, a depreciation charge will apply;
4. You cannot return a gift voucher.
5. Underwear, tights and earrings cannot be returned for hygienic reasons.
6. Exchanging items is possible by returning your already purchased item according to the returns policy and placing a new order (online) as you were used to;
7. It will take a maximum of 10 working days to process your return. Your money will be paid out within this period via the same payment method you used to place your original order.
8. See the general terms and conditions of JOZ.

2. RETURN POLICY

RETURN VIA POSTNL 

You can return your items to JOZ AMSTERDAM via PostNL. You must pay the return costs yourself.
• Place the completed return form in your package (model right of withdrawal form)
• You can send your package to the following address:

JOZ Amsterdam, attn. Return Webshop
Berenstraat 29
1016 GG Amsterdam

• Take your package to a PostNL service point (locations: www.postnl.nl)
• Save the Track&Trace number to track your package
• The risk and responsibility for (timely) returns always lie with the customer. We are also not responsible for unarrived or lost return packages
• Once your return has been received, you will receive an email.

RETURN SHIPMENT JOZ AMSTERDAM

• Complete the returns form.
• You can return the item(s) ordered online with the invoice to JOZ Amsterdam , Berenstraat 29, 1016 GG in Amsterdam
• You can exchange your item for another product, a gift voucher or get the amount refunded to your original payment method within 10 working days from the moment your return has been processed.